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Data protection

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General information
Telekom Deutschland GmbH attaches great importance to the privacy of your personal data. It is important for us to inform you which personal data is collected, how it is used and what design options you have in this respect.
1. Where can I find the information that is important to me?
This data privacy notice provides an overview of the points that apply to the processing of your data in this web portal by Telekom Deutschland GmbH. Further information, also on data privacy in special products, can be found at
2. Who is responsible for data processing? Who should I contact if I have any questions about data privacy at Telekom Deutschland GmbH?
The data controller is  Deutsche Telekom AG, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany. If you have any questions, please contact our customer service or our data privacy officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany,
3. What rights do I have?
You have the right,
a)    of access by the data subject, the purposes of processing, any recipients of the data, the planned storage period (Art. 15 GDPR);
b)    to request the rectification or addition of incorrect or incomplete data (Art. 16 GDPR);
c)    to withdraw a given consent at any time with effect for the future (Art. 7 para. 3 GDPR);
d)    to object to data processing which is to be carried out on the basis of a legitimate interest for reasons arising from your particular situation (Art. 21 para. 1 GDPR);
e)    to erasure data in certain cases within the framework of Art. 17 GDPR - in particular if the data are no longer required for the intended purpose or are processed unlawfully, or if you have withdrawn your consent in accordance with above (c) or have declared an objection in accordance with above (d); 
f)    under certain conditions, to demand the restriction of data processing insofar as deletion is not possible or the obligation to delete is in dispute (Art. 18 GDPR);
g)    data portability, i.e. you can receive the data that you have provided to us in a common machine-readable format such as CSV and, if necessary, transfer it to others (Art. 20 GDPR);
h)    complain to the competent supervisory authority about data processing (for telecommunications contracts): Federal Commissioner for Data Privacy and Freedom of Information; otherwise: State Commissioner for Data Privacy and Freedom of Information North Rhine-Westphalia).
4. Who does Telekom Deutschland GmbH pass on my data to?
To contract processors, i.e. companies that we entrust with the processing of data within the legally prescribed framework, Art. 28 GDPR (service providers, vicarious agents). Telekom Deutschland GmbH remains responsible for the privacy of your data even in this case. We commission companies in the following areas in particular: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.
To cooperation partners who provide services on their own responsibility for you or in connection with your Telekom Deutschland GmbH contract. This is the case if you commission services from such partners from us or if you consent to the involvement of the partner or if we involve the partner on the basis of a legal permit.
Due to legal obligation: In certain cases we are legally obliged to transmit certain data to the requesting state authority.
5. Where will my data be processed?
Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is also processed in countries outside the European Union (i.e. in so-called third countries), this will happen if you have expressly consented to this or if it is necessary for our provision of services to you or if it is provided for by law (Art. 49 GDPR). In addition, your data will only be processed in third countries if certain measures have been taken to ensure that an appropriate level of data privacy exists (e.g. the EU Commission's adequacy decision or so-called suitable guarantees, Art. 44 et seq. GDPR).
6. What data is collected, how is it used and for how long is it stored?
a)    Technical features: When you visit our web pages, the web server temporarily records the domain name or IP address of your computer, the client's file request (file name and URL), the http response code and the web page from which you are visiting us. The logged data is used exclusively for the purposes of data security, in particular to prevent attempts to attack our web server (Art. 6 Para. 1 f GDPR). They will neither be used for the creation of individual user profiles nor passed on to third parties and will be deleted after 7 days at the latest. We reserve the right to statistically evaluate anonymous data records.
b)    Miscellaneous: Additional personal data, such as your name, address, telephone number or email address, is not collected unless you provide this information voluntarily.
7. Techniques and their purposes
On these web pages used techniques and their purposes:
FirmPurposeTechnique and, if applicable, storage periodIntegrated asConsent / revocation
© Telekom Deutschland GmbH – November 2019